Returns

Return Policy (For Pomelli Designs' Online Store)

  1. Return Period: Customers may return items within 60 days of purchase for credit.

  2. Credit Amount: Customers will be credited the full amount of the purchase, minus the applicable restocking charges and exceptions detailed below.

  3. Restocking Fees:
    • Items returned within 30 days of receiving the product will incur a restocking fee of 10% of the item's price.
    • Items returned between 31 and 60 days of receiving the product will incur a restocking fee of 15% of the item's price.
    • Items returned after 60 days will not be credited.

  4. Shipping Charges: Customers will not be credited for any applicable shipping charges incurred during the initial purchase.

  5. Return Methods: Customers have two options to return items:
    • In-Store Return: Customers can return item(s) to any of our physical store locations.
    • Delivery to Store: Customers can choose to return item(s) by shipping them to our store addresses.

  6. Return Shipping Costs: Customers are responsible for covering the return shipping costs if the "Delivery to Store" option is chosen.

  7. Eligibility Criteria: To qualify for credit, returned items must meet the following criteria:
    • The item must be unopened in its original packaging.
    • The item must be in undamaged condition.

  8. Refund Processing Timeframe: Generally, you will expect to receive your refund within 2-4 weeks from the date you hand over the package to the return shipper or in-store representatives.

For Sale Merchandise

All sale and clearance items are final sale and cannot be returned or exchanged.

For Defective or Wrongly Delivered Items

  1. To exchange the defective or wrongly delivered items, please notify Pomelli Designs by email (info@pomellidesigns.com) within 30 days of receiving the product.
  2. The item(s) to be exchanged must be in its original condition, unused, and with all tags and packaging intact.
  3. Proof of purchase, such as the order confirmation, must be provided when requesting an exchange.
  4. Exchange Methods: Customers have two options to exchange items:
    • In-Store Exchange: Customers can exchange items to any of our physical store locations.
    • Delivery to Store: Customers can choose to return items by shipping them to our store addresses. The new item(s) will be shipped out after we receive the old item(s) and confirm that the exchange is eligible.
  5. Pomelli Designs will cover the shipping costs for exchanging defective or wrongly delivered items if the "Delivery to Store" option is chosen.
  6. In the case of a defective item, Pomelli Designs reserves the right to inspect and verify the defect before approving the exchange.
  7. If the item is no longer in stock, Pomelli Designs will offer an alternative product of equal value or provide a refund.
  8. The customer is responsible for ensuring the correct shipping address is provided at the time of purchase. Pomelli Designs will not be held liable for any issues arising from an incorrect or incomplete address.
  9. Pomelli Designs reserves the right to refuse an exchange if the product does not meet the specified criteria outlined in this policy.
  10. Any additional costs incurred during the exchange process, such as customs duties or taxes, will be the responsibility of the customer.

Please note that the policies are subject to change and may be updated without prior notice. It is recommended to contact our customer service (info@pomellidesigns.com) for the most up-to-date information.

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